The office handles a request
“Read this enquiry and prepare the next step.”
Sorts the request, finds the customer’s record, drafts the reply and asks for approval before updating the system.
AI Applications & Copilots
AI copilots for technical and field work
Help for your engineers and office team with the job in front of them. The copilot looks at the machine, work order or customer record, finds the right page of the manual, suggests the next check and fills in the record, with a person approving what matters.
Priced for your project, in writing, before any work starts.
A technician opens a work order
“This fault has come back after the last repair. What should I check?”
What the assistant does
Looks at the equipment details, its service history and your procedures, and suggests the next check.
What you get
Starts from the actual job
It reads the machine, work order, symptoms and history of the job that is open.
Your manuals and procedures
It finds the right section of your manuals, procedures and past records, and shows where the answer came from.
One check at a time
It suggests the next approved check, notes what was found, and keeps “possible cause” apart from “confirmed”.
Documents read into your systems
Invoices, forms and reports are read and sorted, the details are checked where possible, and anything unclear goes to a person.
Changes with clear limits
It creates or updates records only through your existing system, with that system’s permissions and approval steps.
Voice and photos on site
Where it helps, engineers can talk to it or send photos, and we test this on your real tasks first.
Tools for operations we can build
- Maintenance and service copilots
- Help for one family of equipment, drawn from its manuals, procedures and service history.
- AI workflow agents
- They read a request, ask for anything missing and carry out the steps you have approved in your systems.
- Field apps with AI
- Notes, photos and readings captured on site, then a service or inspection report prepared for review.
Another example
Illustrative, not a client project. What it does, which data it uses and how we judge it are settled with you before we build.
How it works
Choose the task, who is responsible for it, the documents it can use and what it may change.
Start small: one process, one family of equipment or one type of document.
Test it on real cases, including the awkward ones, with the people who do the work.
Connect it to your systems, train the team and set up ongoing care.
Questions people ask
Can it use our manuals and service history?
Yes, if we can get access and they are in usable shape. We look at the documents and how they link to each machine before we start.
Can it act without approval?
Only for the actions and conditions you sign off at the start. Your existing system still enforces its own permissions and approval steps.
Can it spot defects in photos?
Possibly, for a specific inspection task. Reliable defect detection needs many example photos and its own testing, so it is priced separately from general help with photos.
Does every workflow need an AI agent?
No. Fixed rules are better for steps that never change. AI helps where something has to be read and understood, such as an email or a document. We use whichever fits.
Also in AI Applications & Copilots
- AI applications and copilotsContext-aware AI features, product assistants and approved app actions.
- AI for learning and trainingTutoring, targeted practice, answer feedback and voice roleplay.
- AI analysis and decision supportBusiness-data analysis, scenario comparison and tool-backed planning.
Need ongoing care? Explore support and maintenance.
Tell us what you need
We reply within one working day, and you get a price in writing within 48 hours of our call. No obligation.